Delete your account and data

Last updated: August 23, 2026

You can delete your Treli account and the associated personal data at any time, right inside the app. This page explains where to find the option, what is erased and the timeline — meeting the App Store and Google Play account-deletion requirements and your right to erasure under the LGPD.

How to delete in the app

In the Treli (student) and Treli Personal apps, open Profile → Delete my account. The screen lists what will be erased and asks for your password to confirm. Deletion is immediate: once you confirm, the account and its data are erased and cannot be recovered.

If you are a coach, deleting your account also deletes the students you created and all of their data — the app tells you how many before you confirm.

If you cannot access the app

Lost access to your account? Write to treli.privacidade@formigatech.com from your registered email, with the subject “Delete my account”. We may ask for a confirmation to verify your identity and we process it within 30 days.

What is deleted

• your account data (name, email, phone) and credentials;
• your workout data (prescriptions, executions, logs, notes);
• your physical-assessment data and photos;
• trainer–client links related to your account.

What may be retained

We may retain, in a limited way, data strictly necessary to comply with legal obligations (for example, tax or access records required by law) and already anonymized data that does not identify you. Such data is erased at the end of the applicable legal period.

Timeline

In the app, deletion is immediate. Requests by email are processed within 30 days. After deletion, the data cannot be recovered.

Contact

Questions: treli.privacidade@formigatech.com. See also the Privacy Policy.